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Responsible Gaming
Staycasino operates under licences issued by the Comoros AOFA (reference ALSI-202509073-FI2) and the Curaçao Gaming Authority, with all games verified by Gamecheck and random number generators in place.
Gambling should remain entertainment
Responsible gaming means making choices that keep gambling within your available time, budget and personal boundaries. Before you play, consider how much you can comfortably afford to spend and how long you intend to play. Treat that amount as an entertainment expense, rather than money that may be recovered or increased through further gambling.
There is no guaranteed way to win, and gambling outcomes are determined by chance or by the relevant game rules. Previous results do not change the probability of future results. A losing session does not mean that a win is due, and a win does not guarantee that future play will be successful. Avoid chasing losses, and never gamble with money needed for rent, bills, food, savings, debt repayments or other essential expenses.
It can help to decide your limits before opening a game or placing a bet. Once your planned time or spending limit has been reached, stop playing. Do not increase your limit simply because you are losing, feeling excited or trying to recover an earlier result. Keeping a simple record of your deposits, spending and time spent gambling can make your habits easier to understand.
- Only gamble with money you can afford to lose.
- Set a spending and time limit before you begin.
- Take regular breaks and avoid long, uninterrupted sessions.
- Do not gamble when upset, tired, angry, intoxicated or under financial pressure.
- Never borrow money or sell possessions to fund gambling.
- Do not view gambling as employment, an investment or a solution to financial problems.
Tools for managing your play
Depending on the features available to your account, you may be able to use responsible gaming controls to manage your activity. These controls are designed to help you stay within decisions made in advance. Read the applicable information carefully and choose settings that reflect what you can genuinely afford and manage.
Deposit and spending limits
A deposit limit can restrict the amount added to your account during a selected period. Set a limit before playing and consider using a level that is lower than your maximum affordable entertainment budget. A limit is most useful when it is chosen calmly, rather than increased during a period of strong emotion or after losses.
Time reminders and breaks
Use available session reminders or take regular breaks away from the screen. Standing up, changing activities and reviewing your spending can help interrupt automatic play. If you notice that you are playing for longer than intended, stop the session and consider using a longer break or account restriction.
Account restrictions and self-exclusion
If you want to stop gambling, request an account restriction or self-exclusion through the responsible gaming support process available on the site. Self-exclusion is a serious decision to prevent or limit access for a chosen period. During an exclusion, do not create another account, use another person's account or try to bypass the restriction. If you believe your account access needs to be restricted, act promptly and seek independent support as well.
Responsible gaming settings may have conditions about their duration, changes or removal. Review those conditions before confirming a setting. If you cannot find the relevant option, use the support channel made available on the website and explain that you need responsible gaming assistance. Do not continue playing while waiting for help if you feel that you are losing control.
Recognising when gambling may be a problem
Problem gambling can affect anyone, regardless of age, income, experience or the amount normally wagered. It may develop gradually, and a person may not recognise the impact until gambling affects finances, relationships, work, study, sleep or wellbeing. You do not need to wait for a crisis before asking for help.
Consider taking a break and seeking support if any of the following statements apply to you. One sign alone may be enough reason to review your gambling, and several signs together should be treated seriously.
- You spend more time or money gambling than you planned.
- You keep gambling after deciding to stop or reduce your play.
- You chase losses or believe a win will solve a financial problem.
- You hide gambling, deposits, losses or account activity from family or friends.
- You borrow money, use credit or miss payments because of gambling.
- You feel anxious, guilty, irritable or distressed when you are not gambling.
- You think about gambling through much of the day or neglect other responsibilities.
- You gamble to escape stress, sadness, loneliness, boredom or other difficult feelings.
- Gambling is affecting your relationships, work, study, health or sleep.
- You return to gambling soon after a loss or increase your stakes to recover money.
If these signs feel familiar, stop playing and tell someone you trust what is happening. A family member, friend, doctor, counsellor or recognised Australian gambling support service may be able to help you make a plan. Support is confidential in many settings, and asking for assistance is a practical step rather than a failure. Independent financial counselling may also be useful if gambling has affected bills, debts or other commitments.
If gambling is causing severe distress or you are worried about your immediate safety, stop gambling and seek urgent help through appropriate emergency or crisis services in your area. If someone close to you is affected by gambling, set clear financial boundaries, avoid giving money to fund gambling and encourage them to obtain professional support.
Player protection and personal responsibility
Age and access
Gambling services are intended only for people who meet the applicable legal age requirements. Underage people must not use an account, place bets or access gambling products. Keep your login details private and take reasonable steps to prevent children or other unauthorised people from accessing your device or account. Parents and guardians may also wish to use device-level controls and keep payment methods secure.
Account security and truthful information
Use your own account and provide information that is accurate and up to date when requested. Do not share your password, payment access or account with another person. Account sharing can make it harder to monitor spending and apply appropriate protection. If you believe that someone else has accessed your account, stop using it and report the concern through the available support process.
Safer decisions before and during play
Avoid gambling while affected by alcohol or other substances, as this can reduce judgement and make it harder to follow limits. Do not use gambling to cope with a personal crisis or difficult emotions. Plan another activity for after a loss and leave the gambling environment when your session ends. Turning off promotional notifications, removing saved payment methods and taking a complete break can also reduce temptation.
Getting help
Staycasino provides responsible gaming information to help players make informed choices, but no tool can replace personal judgement or professional advice. If you are concerned about your gambling, use the responsible gaming support option available on the website and consider contacting an independent Australian gambling support or counselling service. You can ask for help even if you are unsure whether your gambling qualifies as a problem.
Please read this page together with the applicable account terms and responsible gaming information shown during registration or in your account. Features, restrictions and processes may depend on the service available to you and the relevant requirements. Where you have a question about a limit, break or exclusion, seek clarification before continuing to play.