Across 6 deposits
Betting Rules
Staycasino operates under licences issued by the Comoros AOFA (reference ALSI-202509073-FI2) and the Curaçao Gaming Authority, with all games verified by Gamecheck and random number generators in place.
1. General betting conditions
Staycasino provides betting services subject to applicable Australian laws, regulatory requirements and the rules displayed on the website. These rules are intended to explain the general way bets are handled. A particular product or market may have additional conditions. If a specific rule applies to a market, event, game or bet type, that rule will be made available before or during the bet placement process and will form part of the agreement for that bet.
You must be legally permitted to use online betting services in your location. You must also meet any applicable age requirements and provide accurate information when opening or using an account. Staycasino may carry out age, identity, location, payment and account checks. Access may be restricted or refused where a check cannot be completed, where information is inaccurate, or where use of the service would not be lawful.
Only one personal account should be used unless Staycasino has expressly approved another arrangement. An account must not be opened or operated for another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, except where unauthorised use results from a failure by Staycasino to protect its systems.
- You must not use the service if you are under the applicable legal gambling age.
- You must not place bets from a location where online betting is prohibited.
- You must not use false, misleading or incomplete account information.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not interfere with the website, betting systems, security controls or the accounts of other customers.
Staycasino may suspend an account, refuse a transaction, restrict access or review betting activity where this is reasonably required for legal, security, integrity, responsible gambling or operational reasons. Any review will be handled in accordance with applicable requirements and the relevant account terms.
2. Placing and accepting bets
A bet is normally placed by selecting the relevant event, game, market, selection, stake and available price, then confirming the bet through the website. Before confirmation, check the details carefully. In particular, check the event or game, the selection, the odds or price, the stake, the potential return and any applicable conditions.
A bet is not accepted merely because an amount has been entered or a selection has been added to a bet slip. Acceptance occurs only when the betting system confirms that the bet has been received and accepted. The account history or other confirmation displayed by Staycasino may be used as evidence of the accepted bet details.
Staycasino may reject or decline a bet before acceptance. Reasons may include insufficient available funds, a closed or restricted market, an incorrect price, a technical issue, a limit or control applied to the account, an account verification issue, or a requirement under applicable law. A bet that is not accepted will not create a betting contract.
You are responsible for reviewing the bet confirmation and reporting any apparent error through the available support process as soon as reasonably possible. A displayed balance, bet slip or confirmation should not be treated as proof that a bet was accepted if the system has identified an error or if the transaction remains pending.
Errors and unusual circumstances
If a bet is accepted because of an obvious error, a system malfunction, an incorrect price, a data error or another material mistake, Staycasino may correct, cancel or settle the bet in accordance with the applicable rules. An obvious error may include a price or return that is clearly inconsistent with the market, event or surrounding information. Where appropriate, the original stake may be returned or the bet may be settled using the correct price.
Staycasino may also take reasonable action if a technical failure, communications problem, interruption or other event affects the operation of the betting service. The action taken will depend on the circumstances and the rules applying to the relevant product. Records held in the betting system may be used to establish whether a bet was placed, accepted, changed or settled.
3. Odds, markets and settlement
Odds, prices, lines, handicaps and other market information may change before a bet is accepted. Unless the bet confirmation states otherwise, the price shown at the time of acceptance is the price that applies to the bet. If a price changes while you are preparing a bet, you may be asked to accept the updated price before the bet can be placed.
Markets may be suspended, closed, amended or removed without advance notice. This may happen because of a change in event circumstances, late information, a result affecting the market, integrity concerns, a technical issue or another operational reason. A market being visible on the website does not guarantee that a bet will be accepted.
Bets are settled using the official result or other source specified in the relevant market rules. Results may be amended after initial publication where an official body corrects an error or makes a formal ruling. The applicable market rules will explain which result, time, score, participant or other measurement is used for settlement.
Postponed, abandoned or changed events
If an event is postponed, abandoned, interrupted, cancelled or materially changed, settlement will be determined under the rules for that market. Some bets may remain valid if the relevant outcome has already been unconditionally determined. Other bets may be cancelled or made void if the event does not take place, is not completed within the period described by the market rules, or changes in a way that affects the original basis of the bet.
Multiple and combination bets
Combination bets are subject to the rules for each selection and the rules for the combination type. If one selection is void, the effect on the overall bet will depend on the relevant product rules. Some combinations may be recalculated, while others may be cancelled or settled in another way. Selections that are related or dependent on one another may not always be available for combination.
Where a market rule conflicts with a general rule, the specific market rule will normally apply to that market. If the website displays a correction or clarification, it may be applied where necessary to reflect the intended market conditions and applicable requirements.
4. Stakes, payments and returns
You must have sufficient cleared funds available before placing a bet. A bet cannot be funded with funds that have not been credited to your account or with a payment that has been declined, reversed or otherwise not confirmed. The minimum and maximum stake, available balance rules and any account controls will be shown where relevant and may vary by product, market or account.
Returns are calculated according to the accepted stake, applicable odds or price and the result of the bet, subject to any specific market rules. A displayed potential return is an estimate until the bet is accepted and settled. It does not guarantee that a market will remain open or that the displayed price will be available.
Settled returns are credited to the relevant account in accordance with the applicable payment and account procedures. Withdrawals may be subject to identity verification, payment checks, responsible gambling controls, anti-money laundering requirements and other lawful processes. Staycasino may require funds to be returned through an approved payment method or to a person verified as the account holder.
You should check your balance, transaction history and bet history regularly. If you believe a bet has been settled incorrectly, raise the issue through the available support process and provide the relevant bet information. Reviews may take account of the market rules, system records, official results, payment records and any other relevant information.
- Do not allow another person to use your payment method or account.
- Do not attempt to deposit or withdraw funds using a payment method that you are not authorised to use.
- Do not try to reverse a legitimate payment to avoid a valid account obligation.
- Keep records of your deposits, withdrawals, bets and account communications.
- Follow any verification instructions provided during account or payment checks.
5. Responsible betting, complaints and rule changes
Betting should be an entertainment activity, not a way to make money or recover losses. Set a budget before you start and only bet with money you can afford to lose. Avoid betting when you are upset, tired, under the influence of alcohol or drugs, or trying to deal with financial or personal problems.
Take regular breaks and monitor how much time and money you spend. If betting is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support. Staycasino may provide responsible gambling tools and information, which can include activity reviews, deposit controls, time reminders, account restrictions or self-exclusion options. Availability and operation of these tools will be explained on the website.
If you choose self-exclusion or another account restriction, do not attempt to bypass it by opening another account or using another person's account. Contact the available support channel if you need help understanding a restriction or responsible gambling option. Independent gambling support services may also be available in Australia.
Questions and complaints
If you have a question about a bet, settlement, payment or account decision, review the relevant market rules and account history first. You can then use the support process made available on the Staycasino website. Include enough information for the issue to be identified, such as the account details requested through the secure process, bet reference, date, market and nature of the concern. Do not send passwords or sensitive payment information through an unsecured channel.
Complaints will be reviewed in line with the applicable complaints procedure and legal requirements. You may be asked to provide further information or complete verification before the matter can be considered. If the issue cannot be resolved through the internal process, any external review or dispute pathway available to you will depend on the relevant law and the nature of the complaint.
Changes to these rules
Staycasino may update these Betting Rules to reflect changes to products, systems, laws, regulatory expectations or business procedures. The current version will be published on the website with an updated date where appropriate. Changes will not normally alter a bet that has already been accepted unless this is required to correct an error, address a technical or legal issue, or apply the rules that governed that bet. You should review the rules before placing future bets.