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Staycasino Terms & Conditions
Staycasino operates under licences issued by the Comoros AOFA (reference ALSI-202509073-FI2) and the Curaçao Gaming Authority, with all games verified by Gamecheck and random number generators in place.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Staycasino website, account facilities, games, promotions and any other services made available through the website. They should be read together with any additional game rules, promotional terms, notices, privacy information and responsible gambling guidance displayed on the website. If an additional rule conflicts with these terms, the additional rule will apply to the specific service or promotion to which it relates.
By visiting the website, registering an account, depositing funds, placing a bet or otherwise using a service, you agree to be bound by these terms. If you do not agree with any part of them, you must not use the website or its services. These terms may also apply to visitors who browse the website without opening an account, including provisions concerning website content, intellectual property, privacy, security and acceptable use.
Staycasino may update these terms from time to time. Changes may be made to reflect changes in the services, technology, applicable requirements, security practices or business operations. The latest version will be made available on the website. You should review the terms regularly. Continued use of the website after updated terms are published may be treated as acceptance of the changes, subject to any rights you may have under applicable law.
Applicable requirements
You are responsible for ensuring that your use of the website is lawful in the place where you live and where you access the services. Gambling laws and restrictions can differ between Australian jurisdictions and may change over time. Staycasino does not invite you to use a service where doing so would breach applicable law. If online gambling is not permitted for you, you must not use the website.
You should read all information shown before using a game, payment option or promotion. Information presented on the website may include separate rules that apply to a particular service. Those rules form part of your agreement with Staycasino when you use the relevant service.
2. Eligibility and account responsibilities
You must meet the applicable minimum age requirement and any other eligibility requirements before opening or using an account. You may be asked to confirm your age, identity, location or other information before an account is opened, before a transaction is processed or at any later stage. You must provide information that is accurate, current and complete, and you must update it if it changes.
An account is intended for the person whose details are registered with it. You must not open an account on behalf of another person, allow another person to use your account or transfer your account to anyone else. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. Notify Staycasino through the available website process if you believe that your account or login details have been compromised.
You must not create multiple accounts, use false details, impersonate another person or attempt to avoid an account restriction. You must not use the website for unlawful activity, fraud, money laundering, terrorist financing, market manipulation or any other improper purpose. You must also not use a payment method that belongs to another person unless this has been expressly permitted through the applicable verification process.
- You are responsible for activity carried out through your account where you have failed to keep your credentials secure.
- You must not use automated software, bots, scripts or other tools intended to interfere with the website or gain an unfair advantage.
- You must not attempt to bypass technical controls, geographical restrictions, account limits or responsible gambling measures.
- You must cooperate with reasonable identity, age, payment and security checks.
- You must promptly provide information or documents requested for verification where legally and reasonably required.
Verification may result in a delay to account functions or transactions while information is reviewed. If information cannot be verified, appears inaccurate or raises a security concern, Staycasino may restrict, suspend or close an account in accordance with these terms and applicable law. You should ensure that documents supplied for verification are genuine, current and readable.
You are responsible for checking account activity and reporting any transaction or account access that you do not recognise. Staycasino may rely on information recorded by its systems when reviewing account activity, subject to applicable law and any required investigation.
3. Deposits, games, withdrawals and promotions
You may only deposit funds using payment methods made available on the website and that you are authorised to use. You should check the details displayed at the time of the transaction, including any applicable processing information. You are responsible for ensuring that deposits are made from a valid source and are not funded through unlawful activity or funds that you cannot afford to lose.
Funds placed in an account are intended for participation in the available gambling services and must not be used for any unlawful or prohibited purpose. You should only deposit an amount that fits within your personal budget. A deposit does not guarantee a win, a particular return or access to a particular game. Gambling outcomes are uncertain, and losses can occur.
Games and bets are subject to the rules displayed for the relevant game or service. Before participating, you should review information about how the game operates, the way outcomes are determined and any applicable stake or account settings. Once a bet has been accepted, it will generally be treated according to the relevant game rules, except where a correction, cancellation or other action is required by those rules, a technical issue or applicable law.
Staycasino may correct an obvious error, void an affected transaction or take another reasonable action where a technical, pricing, display or processing error has occurred. If a game or transaction is interrupted, the outcome may be determined under the relevant rules and available records. You must not attempt to exploit an error. Any known error should be reported through the appropriate website channel.
Withdrawals and transaction reviews
Withdrawal requests may be subject to account verification, payment checks, security reviews and any applicable game or promotional requirements. A withdrawal may be returned to an approved payment method or processed in another permitted way. The available methods and any applicable conditions will be shown on the website. Processing time can vary depending on verification, payment providers, banking systems and other factors outside the direct control of the website.
You must not use a payment method to deposit or withdraw funds in a way that disguises the source or destination of money. Staycasino may hold, reject or review a transaction where there is a reasonable security, fraud, compliance or verification concern. Any action will be taken subject to applicable law and the information available at the time.
Bonuses and promotions
Promotions, bonuses, rewards and promotional games may be subject to separate terms. Those terms will explain eligibility, the promotional period, any qualifying activity, usage conditions, expiry rules, withdrawal requirements and circumstances in which a promotion may be cancelled. You should read the specific promotional terms before opting in or relying on an offer.
Unless the applicable promotion says otherwise, a person may only use an offer once and must not obtain an unfair benefit by opening multiple accounts, sharing promotional access or using a method designed to circumvent the offer rules. Staycasino may refuse, remove or amend a promotion where there has been misuse, an error, suspected fraud or a breach of the relevant terms.
4. Responsible gambling, privacy and website use
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never gamble with money needed for essentials. Avoid gambling when affected by alcohol, drugs, stress or other circumstances that may affect your judgement. Take regular breaks and consider using any account tools or restrictions that are available to help you manage your play.
If gambling is becoming difficult to control, stop using the service and seek support from an appropriate Australian gambling help organisation or health professional. You can also review the responsible gambling information and account controls available on the website. Staycasino may apply age, account, deposit, session, activity or self-exclusion measures where available and appropriate.
You should never chase losses, borrow money to gamble or feel pressured to continue playing. A win is not guaranteed by previous results, and past outcomes do not predict future outcomes. You remain responsible for deciding whether to play and how much time and money to spend.
Information about you may be collected and handled when you browse the website, open an account, use a service, make a transaction or contact support through an available channel. The Privacy Policy explains the types of information that may be collected, how it may be used, when it may be shared and how security and privacy requests are managed. By using the website, you acknowledge that information may be handled in accordance with that policy and applicable privacy law.
Acceptable website use
- Use the website only for its intended purpose and in accordance with these terms.
- Do not upload, transmit or distribute malicious code, harmful material or content that interferes with the website.
- Do not copy, reproduce, modify, reverse engineer or commercially exploit website content unless permitted by law or authorised in writing.
- Do not use website content, branding or software in a way that suggests an unauthorised association with Staycasino.
- Do not interfere with the security, availability, performance or proper operation of the website.
- Do not use the website to harass, threaten, deceive or cause harm to another person.
Website content may be changed, withdrawn or temporarily unavailable without notice. Staycasino will take reasonable steps to maintain the website, but uninterrupted availability cannot be guaranteed. External websites or services may be linked for convenience. Staycasino is not responsible for content, security or availability on third-party websites, and you should review their terms before using them.
5. Suspension, liability and legal information
Staycasino may limit, suspend or close an account, cancel access to a service or restrict a transaction where it is reasonably necessary for security, verification, responsible gambling, fraud prevention, technical protection, legal compliance or enforcement of these terms. Action may also be taken where an account appears to be inactive, duplicated, compromised or used in breach of the rules. Where appropriate and legally permitted, information about the reason for an action may be provided.
If an account is closed or restricted, you must not attempt to create or use another account to avoid that action. Any remaining balance will be handled in accordance with applicable law, the relevant account records and any rights or obligations that continue after closure. Provisions concerning payments, verification, privacy, intellectual property, liability, disputes and interpretation may continue after your use of the website ends.
To the extent permitted by law, you use the website and services at your own risk. Staycasino does not guarantee that the website will always be available, error-free, secure or suitable for every purpose. The website may be affected by telecommunications failures, device problems, payment interruptions, maintenance, software faults, cyber incidents or events outside reasonable control.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to that protection, Staycasino is not responsible for loss caused by your misuse of the website, your failure to protect account details, inaccurate information supplied by you, unauthorised access resulting from your actions or events outside reasonable control.
Questions, disputes and interpretation
If you have a question about an account, transaction, game or promotion, review the relevant information on the website and use the available support or contact process. You should provide enough information for the matter to be investigated, while avoiding the unnecessary submission of sensitive personal information. Records held by the website, payment providers and relevant systems may be used to review a dispute.
These terms are intended to be read consistently with applicable Australian law and any mandatory rights that apply to you. If a provision is found to be invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that the provision has been waived.
By continuing to use Staycasino, you confirm that you understand the uncertain nature of gambling, accept responsibility for your account activity and agree to follow the latest version of these Terms & Conditions. If you do not accept a future update, you must stop using the website and services.